+ IS THIS APP SEO FRIENDLY?
Who is Wipeout app suited for:
Your store's main source of traffic is not via SEO but through other marketing methods like Ads on Google, Facebook, Instagram etc
you sell one-of-a-kind products . Ex: limited edition tshirts, art work etc
Drop-shippers with constantly changing product catalog
Grocery stores with own customer-base
Captive audience like gift shops attached to a well-known museum etc
Development stores not yet live
Who is Wipeout app not suited for:
SEO (Search Engine Optimization) is your major source of traffic
You need to provide your customers back-in-stock notifications using another app
+ WHY ARE SOLD-OUT PRODUCTS SHOWING 404 ERROR?
Wipeout app uses Shopify's hiding feature which has the advantage of hiding sold-out products from collections as well as search results. The downside is that Shopify also hides the product details page which is why you are seeing the 404 error.
Due to this limitation, our app does not support SEO-friendly hiding. This is mentioned clearly in our FAQ and App Store listing If you are concerned about SEO due to 404 errors, then our app is not a good fit for your needs.
Next steps for you:
Uninstall our app from the Installed Apps page.
Then Publish back all the hidden out-of-stock products using the Shopify Products Admin. It is the easiest and fastest way to publish back all hidden products in your store.
Instead of using an app you can use Shopify's Automated Collections feature to show only in-stock products in your collections. This is SEO-friendly.
+ CAN WIPEOUT APP HIDE INDIVIDUAL VARIANTS?
Sorry, Wipeout app only hides products whose variants are all out-of-stock. You can hide sold-out variants from a product page OR disable sold-out variants from being selected by editing your theme's HTML/CSS.You do not need any app for that.See this link below for instructions:https://shopify.dev/tutorials/customize-theme-hide-variants-that-are-sold-outBut when all variants are sold-out and you want to hide such sold-out products you can use our Wipeout app for that.
+ Can App exclude certain products from hiding and publishing back?
If you don't want the app to hide or publish certain products, simply Tag such products and add the tag name to the Excluded Tags List at the bottom of the App Advanced Settings page.
Products whose tags are in the Excluded Tags List are ignored by the app and will not be considered for hiding/publishing.
+ ARE MULTIPLE LOCATIONS SUPPORTED?
Sorry! our app does not support multiple locations at this time. Please email us if you want to be notified when multi-location support becomes available.
+ IS YOUR APP REALLY FREE OR IS IT A FREE TRIAL?
Our app is really free to hide sold-out products :) Automatic Hiding & Publishing is available only in the paid plan. FREE use of app is allowed only to stores with less than 3000 products to ensure high service quality for everyone. Please upgrade to paid plan if your store exceeds the 3000-product limit
+ Is there a product limit to use this app?
The app is FREE if store has less than 3000 products. Paid plan supports Upto 100,000 products only.
+ WHAT ABOUT THE PRODUCTS WHICH WERE SOLD OUT BEFORE UPGRADING TO PAID PLAN?
WIPEOUT APP WILL PUBLISH THESE BACK IN STOCK PRODUCTS WHICH WERE OUT OF STOCK BEFORE UPGRADE? Answer : The app will only publish back in stock products starting from the time you upgraded to the paid plan. If you want to publish any products that came back in stock "before" you upgraded to the paid plan, you'll have to do it manually using the Shopify Products Dashboard
+ I INSTALLED THE APP BUT MY OUT-OF-STOCK PRODUCTS ARE STILL VISIBLE
If you've selected the automatic hide or automatic publish options then the hide/publish actions will happen once a day at the scheduled time of 5:30AM Eastern time. You will receive emails with the list of hidden/published products. If you have installed the free version of the app then please scroll down the page to the "Kick off manual cleanup" section and press the button to press the “Hide Sold-Out Products” button. You will receive emails with the list of hidden products.
+ CAN THE WIPEOUT APP HIDE PRODUCTS ACROSS ALL THE CHANNELS?
The Wipeout app only hides products in the online store. Shopify does not provide a way for apps to hide or show products only on specified sales channels. Shopify says they'll have the feature available soon for app developers.
See latest update from Shopify Staff as of October 2015 with no ETA: https://ecommerce.shopify.com/c/shopify-apis-and-technology/t/published_scope-doesn-t-display-correct-channels-web-global-or-mobile-273520#comment-290715
+ App will hide products which are set as 'Continue Selling when out of stock'
If you have set some products in Shopify settings to 'continue selling even when out-of-stock', then such products will not be hidden by the app.
+ DOES AUTO-HIDE OF OUT-OF-STOCK PRODUCTS ONLINE ALSO HIDE THE PRODUCTS FROM POS?
The Wipeout app only hides products in the online store. It skips POS products by default. We've tested this on our developer store. We suggest you export your store before trying Wipeout just in case you are not happy with the results.
+ HIDDEN PRODUCTS ON OUR ONLINE STORE BEFORE WE INSTALLED THE APP ARE NOW SHOWING ON OUR ONLINE STORE BECAUSE THEY HAVE QUANTITIES. HOW CAN WE HIDE THEM ON OUR ONLINE STORE EVEN THOUGH WE HAVE THEM ON HAND?
You can add the products you don't want the app to touch to the Exclusions list. You can find the exclusions list if you scroll down the app's advanced settings page.
Shopify does not provide a way for apps to hide or show only web products when you also have the same product on POS. Shopify says they'll have the feature available soon for app developers.
See latest update from Shopify Staff as of October 2015 with no ETA - https://ecommerce.shopify.com/c/shopify-apis-and-technology/t/published_scope-doesn-t-display-correct-channels-web-global-or-mobile-273520#comment-290715
+ WILL THE APP SKIP PRODUCTS WITH PUBLISH DATE IN THE FUTURE?
Shopify does not share the future list date of products with app developers. So you will have to manually add such products to the exclusion list in the app to prevent them from being published by the app's publish option. We are working on a way to make this less cumbersome.
+ CAN THE WIPEOUT APP DELETE SOLD-OUT PRODUCTS?
We no longer provide the delete option. We removed it after we found some merchants accidentally deleting products they did not intend to. The Shopify export we recommend performing before delete does not export photos. Since a delete is irreversible we have removed the option because of the risk involved.
+ HOW'S YOUR CUSTOMER SUPPORT?
Just check out our app's reviews that praise our customer support : . We are a highly responsive team. All queries will be answered within 24 hours (typically sooner than that).
